Q: I want to return my purchase! What do I do?
A: Please visit the Shipping & Returns section of our website
Q: I would like to return a gift that was sent to me. How do I do that?
A: DylanRibkoff.com is very sorry that your gift did not work for you. Please call the Dylan Ribkoff Team at 1-877-389-1259 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address.
Any gift item being returned will be refunded to the original purchaser’s method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please call the Dylan Ribkoff Customer Team at 1-877-389-1259 for assistance.
Q: How long does it take for me to get a refund?
A: It may take 4-5 business days for your return to reach the Dylan Ribkoff Fulfillment Centers. Once it is received and inspected by the fulfillment centers (usually within 72 hours of receipt), Your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Q: How do I know my size?
A: If you are unsure of your size, you can click in the “?” icon next to the size selection when viewing the product. This will display a size guide for you.
Click here to view the sizing guide.
Across the Board
Q: Do you match prices if an item goes on sale after my purchase?
A: Yes! If an item you order from Dylan Ribkoff.com goes on sale within 7 days of your original purchase we will request the refund and the difference will be issued.
Q: The item I want is out of stock. What do I do now?
A: Dylan Ribkoff.com is very sorry that the item that you need is out of stock. Please call us on 1-877-389-1259 to find out if we’ll be making more!
Q: What forms of payment do you accept?
A: Dylan Ribkoff.com currently accepts Visa, MasterCard, Discover, American Express, and PayPal for all orders.
Q: Do you accept international credit cards?
A: Currently Dylan Ribkoff.com can accept international credit cards but we can only ship to an address within the United States and Canada. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
Q: How do I use a Paypal payment option?
A: Existing PayPal users who would like to use PayPal payment method when placing an order can click on the “Checkout with PayPal” button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the “Checkout with PayPal” option when they get back to the website.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that Dylan Ribkoff.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.
Q: How do I know it is safe to shop with you?
A: Dylan Ribkoff.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we’re committed to protecting it. See our Secure Shopping Page.
Q: What is your shipping and return policies?
A: Please visit the Shipping & Returns section of our website.
Q: How can I get assistance if I need it?
A: Two Quick and Easy Ways – We’re Bored… Call Us!
Call the Dylan Ribkoff Customer Team: 1-877-389-1259
Email the Dylan Ribkoff Service Team: We look forward to helping you with anything you might need. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email the Dylan Ribkoff Service Team
Have questions? Prefer to order by Phone? The Dylan Ribkoff Customer Service Team is happy to help!
Call: 1-877-389-1259 or
Email Dylan Ribkoff Service Team